Terms & Conditions of Service

Last Updated: November 2026

Please read these Terms of Service carefully before commissioning vehicle recovery, roadside assistance, or vehicle transport services from RSR Vehicle Movement (“we”, “us”, or “our”). By requesting roadside dispatch, submitting an online booking, or agreeing to transport arrangements, you agree to be bound by these terms.

1. General & Operational Scope

RSR Vehicle Movement provides 24-hour vehicle breakdown recovery, roadside tyre assistance, battery jump starts, and scheduled vehicle transport across Edinburgh, Fife, Glasgow, Central Scotland, and nationwide throughout the UK.

2. Quotations & Service Charges

• Emergency Call-Out & Recovery Rates: Quotations provided by phone, WhatsApp, or electronic message are based on the information provided by the customer (vehicle condition, location, key status, and drop-off point).
• Accurate Descriptions: If a vehicle is incorrectly declared (e.g. described as a rolling vehicle when the steering is locked, suspension broken, or transmission seized in park), additional winching, equipment, or labour surcharges may apply.
• Waiting Time: Recovery quotations allow for standard loading and unloading times. Unreasonable delays caused by missing keys, inaccessible parking, or third-party garage delays may incur waiting charges at our standard hourly rate.
• Cancellation Policy: Once a recovery vehicle has been dispatched, call-out cancellation fees apply to cover driver time, fuel, and resource allocation.

3. Customer Responsibilities

To enable safe roadside assistance and transit, the customer or authorized representative must:

• Provide accurate location details, directions, or GPS pins.
• Ensure the vehicle is situated where our recovery unit can legally and safely stop.
• Declare all existing vehicle damage, missing wheels, modified ground clearance, or non-rolling conditions prior to dispatch.
• Ensure all personal belongings and valuables are removed from the vehicle prior to transit. RSR Vehicle Movement accepts no liability for personal items left inside unattended vehicles.

4. Roadside Assistance & Mechanical Disclaimers

• Jump Start Assistance: While we utilise commercial 12V and 24V surge-protected battery boosters, jump starts are intended to revive depleted batteries. We cannot guarantee that an alternator will sustain charging, nor can we guarantee that a damaged or internally shorted battery will restart once stopped.
• Wheel & Tyre Changes: Our roadside tyre service is limited to installing the customer’s roadworthy spare wheel or applying temporary assistance. We do not accept liability for pre-existing rim damage, stripped wheel nuts, or seized locking wheel nuts.
• Refusal of Service: We reserve the right to decline or halt recovery work if roadside conditions pose an immediate danger to our operator, the customer, or other road users (e.g. live unmanaged motorway lanes awaiting police protection).

5. Vehicle Transport & Liability

• Insurance Coverage: Vehicles in our custody during transit on our flatbed truck are covered under our Goods in Transit and Motor Trade Road Risks insurance policies, subject to policy terms and limits.
• Exclusions: We are not liable for pre-existing bodywork, undercarriage, stone-chip, or mechanical damage; mechanical, electrical, or structural component failures occurring during standard loading/unloading (such as seized brakes, failed ball joints, or deteriorated suspension); or transit delays arising from extreme weather conditions, road traffic accidents, motorway closures, or acts beyond our reasonable control.

6. Payment Terms

• Unless agreed otherwise in writing for commercial account holders, payment in full is due immediately upon completion of the recovery or prior to offloading at the destination address.
• We accept bank transfers, approved card payments, and cash. Vehicles may be subject to a lien and retained in secure storage at the owner’s expense until all outstanding recovery and storage charges are settled in full.

7. Governing Law & Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with Scots Law. The courts of Scotland shall have exclusive jurisdiction to settle any disputes.

8. Contact Details

For billing inquiries, transit updates, or terms clarification:

• Business: RSR Vehicle Movement
• Contact: Ryan
• Coverage: Central Scotland & Nationwide Transit